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help!!

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Reno
Posts: 7
Joined: Fri Jul 28, 2017 11:16 pm
Location: Reno
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help!!

Post by Reno » Mon Jul 31, 2017 8:04 pm

I got everything loaded but cant get into the game via Novaworld. I have the original discs that I purchased a lifetime ago, Typhoon Rising and Escalation with CD keys.

I read that after a while that Novaworld deletes accounts for inactivity. I tried to create a new account but Novaworld is saying the CD keys are already in use, which makes sense since I used them.

I've sent the "forgot password" and even emailed "contact us" but I'm not getting a response.

Any ideas?

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13-Cpl.Fox
Posts: 7
Joined: Sun Sep 14, 2014 10:12 am

Re: help!!

Post by 13-Cpl.Fox » Tue Aug 01, 2017 5:04 pm

Hey Reno,

Have you tried doing a password reset on novaworld2.com ?
I believe your username is -TSF-Reno .

https://www.novaworld2.com/index.php?id ... orgotpass/

Edit: I assumed that you had only tried the Forgotten Password link in the JO main menu.
Last edited by 13-Cpl.Fox on Tue Aug 01, 2017 5:10 pm, edited 1 time in total.

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13-Cpl.Fox
Posts: 7
Joined: Sun Sep 14, 2014 10:12 am

Re: help!!

Post by 13-Cpl.Fox » Tue Aug 01, 2017 5:08 pm

My bad, I think I have found your login name now, it's Thunderkat.
The characters linked to the Thunderkat account are, UN-TA.RENO , IC-RENO , Maj.Reno , Thunderkat

Let me know if there is still no way that you can access your account.

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Reno
Posts: 7
Joined: Fri Jul 28, 2017 11:16 pm
Location: Reno
Contact:

Re: help!!

Post by Reno » Tue Aug 01, 2017 9:00 pm

Yep, Thunderkat was always the user name. The other names are used via the token system in Novaworld that allows us to add additional character names like when the army names changed.

I tried the forgot password in both the old and new Novaworld sites and even sent an email to the "contact us" and still haven't received a response.

Not sure what to do at this point. And I was getting all excited lol.

Thanks for the help :)

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TBH-LCpl.Flossie
Posts: 42
Joined: Mon Oct 17, 2016 9:47 pm

Re: help!!

Post by TBH-LCpl.Flossie » Wed Aug 02, 2017 3:20 am

Hi Reno,

Have you changed your e-mail account since you registered on Novaworld?

I just tried clicking the "[Lost your password]" link on the new Novaworld site, entered my e-mail address and immediately got an automated response at my e-mail account, so that is working.

If you enter the wrong e-mail address then, obviously, you won't receive a reply with your account details.
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TIC Campaigns - Flossie
TIC9 TBH-LCpl: The Bunny Hunters
TIC8 RW-Cpl: Recon Warriors
TIC7 UNCA: Communications Administrator
TIC6 UNGS: Gaming Sherrif
TIC5 11-CSM: 11th Armor Division [Thunderbolts]
TIC4 USF-CSM: US Army Special Forces; Custodian UNMA
TIC3 SAS-CSM: Special Air Service; Custodian UNMA
TIC1+TIC2 UNLA: Logistics Administrator

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Reno
Posts: 7
Joined: Fri Jul 28, 2017 11:16 pm
Location: Reno
Contact:

Re: help!!

Post by Reno » Thu Aug 03, 2017 7:44 pm

Yea I've tried the lost password several times. I haven't changed the password either, been using the same email since before Escalation came out.

I tried to create a new account with a different email but since the CD keys for Typhoon and Escalation were already applied to my previous email, it wont let me use them. But, the new email gives me a "lost password" response right away as well.

I'm lost now and Novaworld doesn't seem to be responding to any of my emails.

O well, I was looking forward to playing with you all. Guess I'm back into BF & Arma grrrr

Thanks all for your help, have fun!!!

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TBH-LCpl.Flossie
Posts: 42
Joined: Mon Oct 17, 2016 9:47 pm

Re: help!!

Post by TBH-LCpl.Flossie » Fri Aug 04, 2017 6:56 am

Using "[Lost your password]" will give you your current User-ID and also your current password, so not sure why copying these across would not log you in, unless you have accidentally typed a letter for a digit or vice versa perhaps.

Did you try logging into the new Novaworld site before logging into your game? It shouldn't make any difference but it's worth a try. Maybe changing your password (to something memorable) after recovering your Novaworld account would work?
Last edited by TBH-LCpl.Flossie on Fri Aug 04, 2017 6:55 pm, edited 1 time in total.
Image
TIC Campaigns - Flossie
TIC9 TBH-LCpl: The Bunny Hunters
TIC8 RW-Cpl: Recon Warriors
TIC7 UNCA: Communications Administrator
TIC6 UNGS: Gaming Sherrif
TIC5 11-CSM: 11th Armor Division [Thunderbolts]
TIC4 USF-CSM: US Army Special Forces; Custodian UNMA
TIC3 SAS-CSM: Special Air Service; Custodian UNMA
TIC1+TIC2 UNLA: Logistics Administrator

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RED-Maj.Brave
Posts: 104
Joined: Sun Sep 14, 2014 1:41 pm

Re: help!!

Post by RED-Maj.Brave » Fri Aug 04, 2017 12:05 pm

Keep trying RENO ... would be SO much fun to have you on board :)
RED-Maj.Brave

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